Refund Policy
Because every video is custom-produced specifically for each client, our refund policy at GHL Explainer Videos is designed to protect both parties fairly.
Before Production Begins
You may request a full refund if production has not yet started on your project.
After Production Begins
Once script writing, storyboard creation, animation, voiceover, or editing has begun, refunds are generally not available because custom work has already been performed.
The Revision Process
Our ultimate goal is your satisfaction. If you are unhappy with the first delivery, we will work with you through the included revision rounds to bring the project entirely in line with the agreed project brief.
Project Cancellation
If a project is cancelled after production has started:
- Payments already made are non-refundable.
- Any completed work may be delivered at our discretion.
Client Delays
Projects placed on hold by the client for more than 60 days may require additional production scheduling or fees before work resumes.
Duplicate Payments
Duplicate or accidental payments will be refunded promptly after verification by our billing team.
Failed Deliveries
If we are unable to complete your project due to reasons entirely within our control, we may offer:
- A full refund, or
- A partial refund, depending on the amount of work completed.
How to Request a Refund
To submit a request, please contact our support team and include the following details:
We typically review refund requests within 5 business days.
Send your request to:
[email protected]